Conditions of membership

NCMA membership terms and conditions

 

Applications for membership

NCMA welcomes applications from all home-based child carers who are aged 18 years or over and from Local Authority "Quality Partners".

 

You can apply for NCMA membership in the following ways:

  • Joining NCMA online with a credit or debit card
  • Completing and sending back the NCMA application form
  • Calling our Customer Services team on 0845 880 0044 between 8:30am – 5:00pm, Monday to Friday (except for bank holidays).

 

Membership is valid for 12 months.

Features and benefits of NCMA membership can be viewed here.

 

Registration with your regulatory body

As an NCMA member you are required to hold and retain a valid registration with your regulatory body (Ofsted, CSSIW or CAS). The only exception to this is if you hold Local Authority "Quality Partner" membership.

 

If you are undergoing registration, you have 90 days from the day your membership begins in which to provide us with your registration number. Failure to provide a valid registration number within 90 days of the start of your membership will result in your membership and Public Liability Insurance being cancelled without refund.

 

Your NCMA membership and Public Liability Insurance will be automatically cancelled and invalidated (without refund) if your regulatory body suspends or de-registers you or if you fail to renew your registration.

 

Membership renewals

We will contact you before your membership is due for renewal, detailing the expiry date of your current membership and the subscription due.

 

If your membership subscriptions are paid by Direct Debit, we will automatically renew your membership after 12 months and collect the monies for the coming subscription period unless you notify us that you do not wish to renew your membership within three working days of your renewal date.

 

Change in personal details

If any of your personal details change (e.g. name or address), please inform us by updating your details in MyNCMA or by calling us on 0845 880 0044 You must also inform us immediately if your regulatory body suspends or de-registers you, or you fail to renew your registration.

 

Data protection

Our responsibilities to you:

NCMA will use your information to:

  • Provide the products and services you need
  • Improve the quality of our products and services to you; and
  • Provide you with offers that we believe will interest you.

 

We may pass your details onto our subsidiaries including NCMA Services Ltd. 


We would like to tell you by post, telephone and email about a wide range of offers, which may interest you. If you do not wish to receive this information please call the Customer Services team on 0845 880 0044 or inform us when you join/tick the relevant boxes on the application form. You can manage your preferences in the My details section of MyNCMA.

We may monitor or record telephone calls and or emails for security reasons and to improve the quality of our service to you.

When you contact us we will ask you to register security information to help protect your account. If you choose not to register this information you will not be able to manage your account over the phone or online. You must not share, disclose or publish your security information or NCMA membership details with others and if you do so, we reserve the right to cancel your membership (without refund of your membership fee).

Please note that we will disclose personal information to fraud prevention and other agencies to help prevent crime or where we suspect fraud.

You have a right to receive a copy of the personal data that we hold about you. There will be a charge of £10 towards the cost of administration. To obtain a copy of the personal information we hold on you, please write to the address below or alternatively ring Customer Services on 0845 880 0044 to request this. A cheque for £10.00 made payable to NCMA is required as payment.

 

How to cancel your membership

If you change your mind within seven working days of receiving your membership pack, we will give you a full refund of the price paid for your membership, provided;

 

  • you write to us at NCMA, Royal Court, 81 Tweedy Road, Bromley, Kent BR1 1TG or telephone us on 0845 880 0044 requesting cancellation of your membership; and
  • you return your full membership pack to NCMA within seven working days (beginning on the day after you receive your pack). Please note that you will be responsible for the cost of returning your membership pack to NCMA.

 

If we cancel your membership

We value your membership, however, we reserve the right to cancel your membership if you do not adhere to NCMA’s quality standards, your regulatory body’s practice guidelines (Ofsted, CSSIW or CAS) or bring NCMA into disrepute. Failure to provide payment when due may also result in cancellation of your membership.

There may be other circumstances where we believe it is inappropriate for a child-care member or Quality Partner to remain a member. We reserve the right to cancel membership in such circumstances, although we will always communicate the reasons to the member and provide them with the opportunity to discuss this with us before taking a final decision.

 

Copyright

Except as is otherwise indicated, we and/or our licensors are the owners of the copyright (and all related intellectual property rights, including but not limited to all database rights, unregistered and registered trade marks, service marks and logos) in all the membership materials.

 

You shall not, except with our express prior written permission, distribute, publish or commercially exploit part or all of NCMA’s materials.

 

You may print or download member materials for your personal and non-commercial use only, providing no modifications are made and the document is copied entirely and NCMA is acknowledged as the source of the material.

 

Trade mark

NCMA’s trade marks, logos and service marks (collectively the “Trade Marks”) are and shall remain the property of their respective owners. Nothing shall be construed as us granting any licence or right to use any Trade Mark without the written permission of the relevant Trade Mark owner.

 

Your misuse or infringement of any of the Trade Marks is strictly prohibited and we reserve the right to cancel your membership if you do not adhere to NCMA’s brand guidelines.

 

Current NCMA childcarer members are able to use a "Member of NCMA" or "Member of NCMA Cymru" logo.

 

Only the “Member of NCMA” logo may be used by childcarer members and, in all cases, the logo must:

  • only be printed in black and white or in the NCMA colours
  • not be altered in any way or have items added to it
  • not be used in a way that would bring NCMA or childminding into disrepute or in a way that implies NCMA endorsement or approval of a product or service
  • only be used for not-for-profit activities
  • not be used to reproduce NCMA publications or products
  • not be used if their NCMA membership ends
  • only be used by childcare members.

 

For members operating in Wales, there is the option for using the NCMA Cymru logo.

 

Members can obtain a copy of the member logo in MyNCMA or by emailing info@ncma.org.uk, providing proof of membership and confirmation that they are using NCMA contracts. NCMA members can find more information about using the logo in the member factsheet "Using the NCMA logo". Or alternatively write to Marketing and Communications, NCMA, Royal Court, 81 Tweedy Road, Bromley, Kent, BR1 1TG.

 

General

Any dispute arising out of these terms and conditions are subject to the laws of England and Wales and is subject to the exclusive jurisdiction of the English Courts.

 

We may make improvements or changes to the membership products, services and/or materials and/or terminate/suspend the membership products, services and/or materials at any time, without notice. Upon your acceptance of membership, you agree to be bound by any terms and conditions relating to membership benefits (including products, services and member factsheets).

 

We may also amend these terms and conditions from time to time. If we make any substantial changes we will notify you by posting a notice on this page of the NCMA website. You are bound by any changes we make to these terms and conditions.

 

The headings in these terms and conditions are for convenience only and shall not affect the meanings of these terms and conditions.

 

If any provision of these terms and conditions is unenforceable, it shall not affect the enforceability of the rest of them.

 

NCMA shall not be liable, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with your membership. NCMA’s total liability in respect of all other losses arising under or in connection with your membership, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed the purchase price of your membership. 

 

Nothing in these terms and conditions shall limit or exclude NCMA’s liability for:

(a) death or personal injury caused by its negligence, or the negligence of its employees, agents or subcontractors (as applicable);

(b) fraud or fraudulent misrepresentation; or

(c) breach of the terms implied by section 12 of the Sale of Goods Act 1979; or

(d) defective products under the Consumer Protection Act 1987

 

Page last updated: 7/20/2011